Customers are often rightly confused who to contact when they wish to report a problem. ReportIt tries to solve this problem through a true multi-agency approach. It provides a sophisticated allocation mechanism that works out who deals with a particular report based on the type of problem, the location of the problem and the time of day the problem occurs. For example, report a pot hole on a red route in London and your report will be sent to Transport for London. Report an issue on any other road and it will go to the council. Report a dumped gas cylinder and it will go to the manufacturer. Your users do not need to know who deals with a problem.
Report It is free to use for any public sector organisation. Contact our support team to start offering the service to your customers today.
Embeddable forms that capture the right information
Nothing is more inefficient than councils having to contact customers, visit a site or re-allocate work because essential information about the problem was not recorded. For example, if that vehicle outside your house that hasn't moved in weeks has a valid tax certificate, there may be nothing anyone can do. Or when reporting dumped rubbish, if the materials are hazardous, the Environment Agency should be involved.
Following more than 5 years of consultation and fine-tuning of forms across London authorities and other public sector agencies, ReportIt provides a complete set of problem reporting forms that do not just prompt for free text but capture the right information to enable efficient resolution.
Nothing is more inefficient than councils having to contact customers, visit a site or re-allocate work because essential information about the problem was not recorded. For example, if that vehicle outside your house that hasn't moved in weeks has a valid tax certificate, there may be nothing anyone can do. Or when reporting dumped rubbish, if the materials are hazardous, the Environment Agency should be involved.
Following more than 5 years of consultation and fine-tuning of forms across London authorities and other public sector agencies, ReportIt provides a complete set of problem reporting forms that do not just prompt for free text but capture the right information to enable efficient resolution.
End-to-end integration with CRM and Works Management systems
No need to re-key web forms into your CRM or Works Management applications. Provide status updates on reports from fulfillment partners. Check out our implementation section to see how to integrate your systems to receive reports and send updates back to ReportIt.
No need to re-key web forms into your CRM or Works Management applications. Provide status updates on reports from fulfillment partners. Check out our implementation section to see how to integrate your systems to receive reports and send updates back to ReportIt.
Extend your own application with our REST API
ReportIt provides a web and mobile interface for users - but we recognise that it is sometimes more convenient to use an existing application. For example, a mobile application to report parking offences for parking attendants could easily be enhanced to submit a report of an abandoned vehicle through our API, capitalising on ReportIt's intelligent assignment and integration capabilities. Check out our implementation section to see how you can extend your application with our REST API.
ReportIt provides a web and mobile interface for users - but we recognise that it is sometimes more convenient to use an existing application. For example, a mobile application to report parking offences for parking attendants could easily be enhanced to submit a report of an abandoned vehicle through our API, capitalising on ReportIt's intelligent assignment and integration capabilities. Check out our implementation section to see how you can extend your application with our REST API.